Spotless Valeting and Detailing

Bethany Sly

1 year ago ↗

I wish so badly I took pictures. I was too angry and just wanted to get it over with. My husband recommended spotless as they have done his car at our house before. They wouldn’t come to me “because I live too close to town” so I brought my car in 2 weeks ago. It was relatively clean, no trash or mud in the carpeting but I bought it used and wanted a full valet to remove dog hairs from the boot and give it a good scrub and polish inside. I was charged £70 which I was a bit shocked at seeing as it wasn’t filthy. It was in quite good shape except for dog hairs in the boot. I have a station wagon which is apparently an XL car according to them. When I picked it up, I was told the dog hairs were too difficult to pull up and he had to keep going over them. I thought that was strange as they’ve been in this business for nearly 3 decades in a very dog friendly area so should have a way to pull them up. I foolishly paid before giving it a go over. Upon arriving home, I got a much better look and realised the boot didn’t look any different from when I brought the car in, except that it was wet where it had been shampooed. There was no difference in the dog hairs. The floor was shampooed but that was it. The ceiling was covered in hair which easily came up so they could have done that, door frames covered in hair, the handle to pull up the 3rd seats was full of dirt and dog hair so that wasn’t even wiped, the areas where seat belt buckles come out from the carpet were filthy and clearly not even attempted to clean, and the mysterious broken handle to something was sitting on my front seat. It looks like it could be a seat release handle. I didn’t see that until the next day because it was the same colour as the seat. Nobody mentioned this to me. I called a friend who details cars and asked him if this was normal and he told me that any reputable valet business would know how to get the hairs out and would have cleaned better. In the end, I spent an hour using packing tape to pull up all of the hair and had to wipe down areas they missed. Complete waste of money. I texted him about my disappointment in the “Full Valet” job that was done and I did not receive a response. The message was delivered. I won’t be going back, nor will I recommend.

steve partridge

2 years ago ↗

I had many many spots of paint on every single panel of my car due to wind drift from a nearby building site. Mikey was engaged to sort out the mess on my car, he arrived spot on time as arranged, very pleasant chap told me what he was going to do and within 10 minutes was working. He worked on my car from about 0845 to about 2.30, the result is spectacular, I’m so impressed with his work ethic and the resultant finish on my car , is frankly, amazing. Thank you so much, I’m certain we will do business again, highly recommended.

Jack Cripps

4 years ago ↗

Had Mike from spotless over to do my wife and my car inside and out. The quality of his work and his customer service is second to none and when comes to my pride and joy it deserves nothing but the best 👌 thanks for staying on to finish both cars at such short notice really appreciated. Best car valeting service around 💯

Aga Kaperek

4 years ago ↗

Left the car for general clean, vacuum and window clean. Please, see photos to see the state of the car once it was allegedly cleaned. The young chap said he had no time but charged me nevertheless. I made a complained through the email bit received no reply. Very disappointed with the service.